Main support line
From within Bangladesh 0800-012-994 Call this number for account, app, and general questions.
- Hours: daily 08:00-22:00
- Language: Bengali and English
- Connect in about 3 minutes
Wi9 Contact number glance
A single number starts the call; include your user ID, Dhaka area code, and last login time nearby
International call number
If calling from abroad +880-96-210-99421 Do not use banking, only for help and verification tasks
- Voice Support
- Account verification
- Fast Reference Ticket
Wi9 Support Schedule
Across four regions, times vary; lines stay open in Dhaka's busy afternoons, and the arcade is lighter at night.
Dhaka
08:0022:00
Night inquiries are also accepted after office hours, seven days a week.
Chittagong
09:0021:00
Evening replies are fast for port-area users
Sylhet
09:0020:00
Expat accounts and login verification require extra attention.
Rangpur
10:0019:00
Call support works on slow networks
What you'll find in Wi9 Help Center
Three quick paths to answers for phone, tickets, and general questions in one place.
Submit Ticket
Upload issue photo and a 2-line description; ticket will open and status can be checked
Live Support
In urgent questions, just answer the call and talk; the in-app step-by-step guide will also be with you.
Instructions Library
Wi9 Login, account setup, and simple instructions to enable notifications are available
Payment support with bKash, Nagad, Rocket
Notes and timing information on payment questions are very helpful; Dhaka users usually use bKash, others use Nagad or Rocket.
bKash Instructions
Transfer ID, time, and account name on the same line; this will speed up verification.
Nagad Support
Sending a confirmation screen screenshot reduces confusion.
Rocket Solution
If a night transaction occurs, mention it in the call log; the team will reconcile later.
Four strong service points
Here, tasks are in one line for quick understanding
99.3% uptime
Lines stay stable, so broken connections are less common in 21 countries
4.2 average rating
Based on 73,484 reviews, users prefer the speed of getting answers
434K+ active users
Even during busy times, ticket queues stay manageable, so wait time is shorter
Launched in 2014
Long experience makes help flow clearer, fewer steps for the same question